OutSourcing Service

Knowledge transfer is one of the most challenging aspects of applications outsourcing. Multiple systems and interfaces are involved, and each must be understood, defined and managed seamlessly. The best application management outsourcing models successfully navigate these complexities to lower the total cost of ownership, increase service levels and streamline new efficiencies. 

Our Application Management Outsourcing practice supports, maintains and enhances enterprise applications that are critical to your business.  

 As an experienced application management services partner, we work with  you to establish a well-defined outsourcing strategy that supports your  business objectives and offers predictable service levels. We use a  proven ITIL®-based approach. Unlike other large, global  outsourcing companies, we quickly adapt and tailor our application  management solutions to meet your unique specifications. 

Our capabilities include:

  • IT Application outsourcing assessments
  • IT Application outsourcing consulting
  • IT Application management
    • Ongoing application support and maintenance
    • Change/release management
    • Application retirements
  • Service management office      
    • Service management teams
    • ITIL processes
    • Proprietary delivery methodologies
    • On-site, off-site stateside, near-shore and off-shore delivery models

Value We Bring

Seamless transition

 We utilize a proven application management transition methodology to  partner with you to ensure the success of your projects. Our transition  programs are custom-built and designed to integrate people, process,  technology and management practices seamlessly. 

Maximum ROI

 We lower your total costs by using proven processes, off-shore centers  and a predictable cost model. Our Application Management Center of  Excellence (COE) leverages research, lessons learned and best practices  from ITIL® and PMI frameworks to guide how we gather and  understand requirements, facilitate knowledge transfer and provide  superior services. 

Governance

To increase service value and deliver anticipated benefits, we focus on understanding and aligning with your business drivers through our partnership model. Our project management and governance organizations provide metrics-driven oversight and governance for each client engagement so you can easily validate the positive impact we make.

Continuous improvement

 We use an ITIL®-focused service management framework that  emphasizes continual service improvement. Our defined approach is built  on the highest industry standards and includes best practices for  documentation, transition and incident management processes. 

Specialized resources

We offer experienced and dedicated experts to manage engagements and the appropriate knowledge transfer and management processes to seamlessly deliver results. Thanks to our relationship with Resolute Resource Solutions Staffing Services, we also scale and augment our teams with IT professionals who possess the precise mix of technical skill and business acumen you require.