Knowledge transfer is one of the most challenging aspects of applications outsourcing. Multiple systems and interfaces are involved, and each must be understood, defined and managed seamlessly. The best application management outsourcing models successfully navigate these complexities to lower the total cost of ownership, increase service levels and streamline new efficiencies.
Our Application Management Outsourcing practice supports, maintains and enhances enterprise applications that are critical to your business.
As an experienced application management services partner, we work with you to establish a well-defined outsourcing strategy that supports your business objectives and offers predictable service levels. We use a proven ITIL®-based approach. Unlike other large, global outsourcing companies, we quickly adapt and tailor our application management solutions to meet your unique specifications.
We utilize a proven application management transition methodology to partner with you to ensure the success of your projects. Our transition programs are custom-built and designed to integrate people, process, technology and management practices seamlessly.
We lower your total costs by using proven processes, off-shore centers and a predictable cost model. Our Application Management Center of Excellence (COE) leverages research, lessons learned and best practices from ITIL® and PMI frameworks to guide how we gather and understand requirements, facilitate knowledge transfer and provide superior services.
To increase service value and deliver anticipated benefits, we focus on understanding and aligning with your business drivers through our partnership model. Our project management and governance organizations provide metrics-driven oversight and governance for each client engagement so you can easily validate the positive impact we make.
We use an ITIL®-focused service management framework that emphasizes continual service improvement. Our defined approach is built on the highest industry standards and includes best practices for documentation, transition and incident management processes.
We offer experienced and dedicated experts to manage engagements and the appropriate knowledge transfer and management processes to seamlessly deliver results. Thanks to our relationship with Resolute Resource Solutions Staffing Services, we also scale and augment our teams with IT professionals who possess the precise mix of technical skill and business acumen you require.
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